1) How to follow my order/Late delivery: As soon as our carrier takes possession of your parcel, you will receive an e-mail which informs you of all the information relating to it. Normall you will be able to follow your order on the website of our delivery service, by means of the parcel no. received by e-mail when your order is sent.
2) If you are not at home to receive delivery of the product: The collection slip is put in your letter box. In this case, your parcel is available at the nearest SingPost collection point.
3) If your parcel is damaged when it is delivered: You check the condition of the product, then sign the receipt after noting the specific details of the reservations which best describe the condition of the parcel at the time of delivery. (E.g.: holes in the parcel, parcel crushed, parcel torn, etc.)
4) If the parcel is in an unacceptable condition when it is delivered: You refuse the parcel and write the reason clearly (not the product you ordered, severely damaged product, etc.)
You can make a request to return or exchange your creation within 14 days of receipt of the order (7 days for sales or private sales) , by writing email to: firstname.lastname@example.org, specifying the details of your order and reasons for the return. Once the return has been approved in principle, we will inform you through the email address that you provide and will advise on the return procedure. The cost of return is your responsibility. Once the item has been received by us and the refund has been approved, we will refund you the product cost by cheque or bank transfer.
We only use sails that have been used on yachts, none of our creations are made with new sails. Moreover, we trace the maritime history of each of our products as evidenced by the authentication label: what type of sail, on board which sailing vessel, with which skipper, in which seas, which oceans.
We take care to wash all the sails that we recycle. 727Sailbags' creations are unique items, made from 100% recycled sails. Thus, marks due to use during the life of the sail (natural ageing of the sail that has been exposed to the sun's UV rays, to the lashing of the sea spray in the ocean, to rubbing on the boat's deck, etc.) cannot be considered as a fault and are part of the product's history.
Bags in Dacron sailcloth (white sail) with an acrylic base can be machine washed at 30° C, taking care to remove the handles so as to avoid damaging them.
However, for technical sails or leather bases, you can use a brush and household soap for example.
We deal with this question on a case by case basis. If repairs are needed, we suggest you drop your product off at the shop where you bought your product.
For the online orders, please fill in the contact form and choose the "after sales" subect, the following information will be ask:email addressorder referenceproduct referencepicture of the productmessage: description of the repairs that are needed.
To prolong the life of bags made of technical sails, we recommend hanging your bag on a coat hanger or a door handle so that the sail is not damaged.
All our bags are accepted by the airlines as cabin luggage except the OFFSHORE travel bag and the Sailor JACK bag (the mini JACK bag for children is accepted).
The rope used is very strong, the knots should not come undone. If they do, you can retie them very easily with a simple knot.
Our bags are not watertight, but they are water resistant. Sailcloth is designed to be spray resistant and is therefore water resistant. As for the bag bases, we put a PVC lining that protects the bag from the water, the acrylic bases make the water form in beads on the cloth.
These cases are specially made for IPhones. However other smartphones may be compatible. We suggest you check the dimensions of the cases on the product pages.